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How can I pay for my order?

For your convenience, we accept Visa, MasterCard, American Express Credit, and Apple Pay, as well as PayPal payments.

Do I have to pay sales tax?

If an item is subject to sales tax in the state or province to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state, provincial and local tax laws, the total selling price of an item may include shipping, handling charges, and discounts.

All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destinations.

No sales tax is collected on the purchase of Gift Cards. However, purchases paid for with Gift Cards are subject to sales tax in accordance with applicable laws.

Can I cancel or change an order?

In order to adjust your order to the greatest extent, please contact Kaboon customer service team within 24 hours of creating the order, and explain the purpose of canceling the order or processing the exchange. If you cannot contact the representative in time to cancel the order, you can refuse the delivery of the FedEx/UPS driver (please send an email to inform us). Please note that even forcancelled orders, we may have to follow the normal refund time frame.

How do I return an order?

We support a 30-day trial period, calculated from the date you receive the product. Please check whether the package is intact and undamaged within 3 days after receiving the goods. If you have any questions, please contact our customer service team, and we will provide you with solutions in time. Otherwise, the package is complete by default.

In order to return the product, we ask you to repackage the returned product in the original packaging of Kaboon. If the product is not placed in the original packaging, you will be responsible for the loss caused by transportation.Please visit ourReturns & Exchanges Policy page for more information.

What is your cancellation policy?

If you would like to cancel your order, you must contact us at support@kaboondesk.com within 24 hours of placing the order to receive a full refund. If the order has shipped, you will have to go through our return process.

Do you offer trade pricing?

Yes, we do offer trade pricing. Please email us at support@kaboondesk.com for a price list.

What is your return policy?

We accept returns within 30 days for regular stock products. However, made-to-order products or custom orders are not returnable.

If you are within 30 days of receipt and still have the original packaging, you are in luck! You can contact us at support@kaboondesk.com to arrange a return (except made-to-order products). A 10% restocking fee may apply and you will be responsible for return shipping charges.

Items must be in original condition when they arrive back at our warehouse in order to receive a refund.

If the item arrived damaged or faulty, please contact us within 3 days at support@kaboondesk.com to arrange for a replacement to be sent to you or a reduction, if necessary.

Please note, we may require images of the damage for our records and claims process.

How long will the order be delivered?

According to the specific time of the delivery channel. The delivery channel for cooperation with our company team is FedEx/UPS, and the delivery time is generally 2~5 business days (excluding remote areas).Larger orders will ship via a freight carrier and will be delivered curbside. Freight transit times vary from 2-5 business days within the continental US.

Note: Regarding the delivery cost in remote areas, we will settle the settlement according to the actual quotation of the carrier.

Why did I only receive one frame or one table top?

Premier Standing Desk set products have a large shipping volume, so the table top and the frame are separated into 2 packages. Due to transportation reasons, there may be cases where the table or the stand will be delivered first. Please wait.

Can I track my order?

Yes, after the product package is shipped, you will receive the package logistics mail, click to check the logistics information. 

If you are unable to check the logistics information, please contact us. You can find more information by sending an email to Kaboon customer service: support@kaboondesk.com

Do you ship internationally?

Yes, but please email us at support@kaboondesk.com to arrange international shipping.

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient.

How do I schedule warranty service?

If you need product service or repair, please contact the Kaboon team customer service, they will finally determine whether the problem is covered by the warranty, whether it can be replaced or repaired, and provide the best solution.

Do Kaboon products come with a warranty?

Yes, most of our products come with a warranty, and the term varies per item type. 

• 2-year warranty period for tabletop products
• 2-year warranty for the Smart Standing Desk series
• 5-year warranty for the Premier Standing Desk series

Of course, you can pay extra fee to extend the warranty. The tabletop has a 2-year warranty extension for the payment amount $19.99. The frame part has a 2-year warranty extention for the payment amount $59.99.

Please visit our Extended Warranty Service page for more information.

Smart Standing Desk

If experiencing error messages showing on the Handset or no response when trying to raise or lower :

•     Unplug the power cable and plug cord back in, reset by holding "down" button for seconds.
•     The desk will reach its lowest heights and slightly rises and stops. (Buzzer will remind by "bee" which means "reset" have finished)

  We list some error codes here and you can deal with it based on the instruction below: 
     

If the handset display "HOT", let the base rest and cool down for 20 minutes.

If the desk seems to be uneven, try the reset instructions above. If that does not work you may need to adjust the levelers at the bottom of the foot.

     If the desk crashed into something or there is a sudden force on it, our anti-collision feature will detect and move the desk in the  

     opposite direction and stop. If the error message persists after the reset procedure or if the height between the legs exceeds 5cm (2  

     inches) stop the reset procedure and contact us or local distributors.

If you want to convert "cm" and "inch", press and hold the M key in the handset (10 seconds), and 1-0 / 1-1 will be displayed (use "UP" and "DOWN" keys to set the conversion,1-1 is inch,1-0 is cm). 

After setting, press and hold the M key for 10 seconds.

Premier Standing Desk

If your desk is not functioning properly, it may need to be reset.

Reset Procedure: Press and hold the DOWN button on the  Handset until the desk reaches its lowest height. Release the DOWN button. Press and hold the DOWN button again until the LED display reads "RST" or about 10 seconds on non-LED handset models. Release the DOWN button. Press and hold the DOWN button again until the desk lowers a little bit more, slightly rises, and stops. Release the DOWN button. Your desk is now ready to use.  

If your desk has a handset with an LED readout and it desplays "RST", performs the reset procedure above. 

If the LED readout displays an error message ("Er 1" - "Er 3") confirm that all wired connections  are secure (legs to cables, cables to control box). Then perform the reset procedure above.

If the error message persists after the reset procedure, contact your seller.

If the height between the legs exceeds 1.5 inches, stop the reset procedure and contact your seller.

If the handset displays "HOT", let the base cool down for 20 minutes. 

All furniture needs a little love from time to time to keep it looking fresh and young. Maintenance should be performed periodically to extend the life of the piece. Here are some tips and tricks:

• Currently, we only offer indoor furniture so prevent us from exposing to heavy sun and water for long periods of time.
• Please note that wood does naturally expand and contract, so please store in a climate-controlled and low humidity environment.
• Periodically tighten screws used for assembly (once or twice a year).
  
• Cleaning: wipe the furniture with a wet cloth then wipe it dry so no water is left sitting. Aside from water, we recommend using furniture polish from time to time to clean your piece and for glass parts, you may use glass cleaner. Do not use any other cleaning product/detergent as it can remove the finish.

Most of our products are fully assembled when they leave the factory. You only need to spend 15 to 30 minutes, simply put together and put into use. For your convenience, we provide multiple shipping and assembly options. You can subscribe to the YouTube channel: Kaboondesk. Please click on the video below.

1. Premier Standing Desk Installation Video

2. Smart Standing Desk Installation Video

If you need help with installing wall shelves, just check the instruction manual below:

Please subscribe to our newsletter through www.kaboondesk.com,we will send coupons and new product sales to your inbox from time to time.

Yes, We accept customized services and bulk orders services. If you have such needs, please feel free to contact us.