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Returns & Exchanges Policy

We want you to be completely satisfied with your purchase, and we are always striving to upgrade our products and improve our services. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.

Please email us with your return request along with the order number included.

Our support team will try our best to provide a solution: support@kaboondesk.com.

 

Order Cancellations

Most orders ship within 2 working days, so please email us within 24 hours after purchase if you need a cancellation. There will be no cancellation fees for standard items cancelled prior to shipment.

30-Days Return & Exchange Policy

  1. We support for a 30-day period, calculated from the date you receive the product.
  2. During the 30-day period, if you received the item in good condition and need a pre-paid label to return, please contact our support email box (support@kaboondesk.com). Our team will respond within 24 hours.
  3. In the case of defective items or items damaged in transit, please send us the below info to help us address the issue:
    1) The clear picture of the full package with damages (the front and back photos containing the FedEx label)
    2) The clear photo of the full product with the damaged/defective parts, if any
    3) the enlarged photo of the package label/item label (containing the FedEx label and SKU)
    Click here to download a sample of the required info for the damaged item.
  4. All items must be returned in their original packaging and in “like new” condition. All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees. Please note that: There will be a 30% restocking fee for returns (and exchanges) that do not meet aforementioned requirements.
  5. All items must be returned in their original packaging and in “like new” condition. All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees. Please note that: There will be a 30% restocking fee for returns (and exchanges) that don't have all original packaging.
  6. A Return Merchandise Authorization (RMA) number is required for all returns.
  7. Returns are processed and credited within 5 to 10 days of receipt, returned items are subject to inspection prior to issuing a refund.
  8. We strongly suggest using a traceable and insurable shipping method if you use your own channel to return the product. We are not responsible for returns lost or damaged in transit.

  9. You are eligible to return (and exchange) within a 30-day period. No returns can be issued after 30 days.

Please note that:

  • Prior to returning (and exchanging), all products must be disassembled so they can fit into their original packaging. Customers are fully responsible for assembling and disassembling the product.

  • A reasonable restocking fee (maximum 100%) will be applied for any returned product that does not have the original packaging or has been used, damaged, or is materially different.

 

What's Not Returnable / Refundable? 

  1. Bulk orders (more than three items or an order value greater than $1000)
    -We do not accept returns on bulk orders. For this reason, we suggest that you order just one item to test before placing an order for more than three of any one item. 
  2. Custom-order items (items that are made to order)
  3. The shipping fee paid by the customer for premium shipping service
  4. Clearance and resale products with original packaging
  5. The shipping price paid for shipping to a remote location, such as Hawaii or Alaska


Note:

All returned products need to be authorized by Kaboon's customer support team. Please contact support team to obtain a Return Merchandise Authorization (RMA).

You will be responsible for paying the return shipping cost if you use your own channel to return. In such cases, return shipping costs are non-refundable.

Depending on your residence, the time it takes for the exchanged product to reach you may vary. There are differences in logistics costs in remote areas, and settlement is based on the actual quotation of the carrier.